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Returns Policy

Please simply send the product back to us, no questions asked if the item is in its original condition. 


We have all been there, we have ordered something online and realised it is no longer needed. Our policy lasts 30 days (from the date we provided the item to the carrier for shipment to you) for you to change your mind and return the order in its original condition back to our HQ. Returns after this date will not be eligible for a refund or exchange. When you receive your item, you must check it as soon as possible following receipt and always before use. 

  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.
  • All purchases made via Tapjoy and/or through mobile gaming are final and non-refundable. 


We do apologise if you have received a damaged product. This is not common and we hope to solve your matter quickly and efficiently. If your product is defective then please notify as soon as possible notifying them that you will be returning your product for an exchange and to receive the returns form to complete the return and then refer to the “To Return Your Item” at the bottom of this page.


If it has exceeded 10 business days and your refund has not appeared back to your original payment method then please contact to have this investigated.


We apologise if you have not received your item, we hope to get this cleared up as soon as possible. Please make contact with our customer service team at so they can investigate the whereabouts of your parcel. To be eligible for a refund you must allow up to:

10 working days within the UK

14 working days with the EU

25 working days in the United States

30 working days Rest of the world.


To organise a return to Skinny Coffee Club then:

  • Email us: to receive a returns form.
  • Complete the form and insert it into the package with your unused/ undamaged product.
  • Retain the proof of postage from when you have shipped the product back to us.
  • Ship the product to: Skinny Coffee Club Ltd c/o Bezos c/o Ogden Fulfilment Limited, Unit 3E, Acre Park, Keighley, West Yorkshire, BD21 4JH, UNITED KINGDOM. Please note we do not cover the cost of postage.
  • The Order Number must be clearly marked on your returned items otherwise the warehouse won't be able to process the return.

Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please ensure that you use a delivery service that ensures you for the value of the goods.

All of our returns are then checked by our returns department and are checked within 7 working days. We will then either arrange the exchange or refund the amount paid, minus shipping fees, to your original payment method.

To be eligible for a refund the product must be unused and not damaged, so, ensure that it is wrapped up on its way back to us the same way it arrived. Please note, that it is not our responsibility to cover shipping costs back to us and a refund will only be issued once it arrives at our warehouse.


You can only receive a refund when your product has not been opened or used in any way and you return it via the method found under “To Return Your Item”. We can never refund you if your products have been opened under any circumstances. We are unable to give refunds on orders where incorrect addresses have been given.


Five Star Rating

Based on feedback from
3,754 orders.
See some of our reviews here.

Five Star Rating

I've completed the 28 day program and lost the weight that I wanted, my skin complexion is so much clearer. It was so effective in a short amount of time...


Five Star Rating

Skinny coffee is the best start to my day. I work as a personal trainer and I have to be on top form all day long. It's tasty and really helps me feel slim and healthy all day...


Five Star Rating

I take my coffee in the morning and the effects are just great, definitely gives me more energy. On the day 12 now and lost 11 pounds, let's see what I finish up on!


Real life transformations

Hannah Owens Amazing Weight Loss
Samantha Craig Amazing Weight Loss

*Disclaimer - Results may vary from person to person

More Amazing Transformations

*Disclaimer - Results may vary from person to person

* Disclaimer - Results are not guaranteed and vary from person to person. Money back guarantee available on all purchases.

* The views expressed above are the opinion of Skinny Coffee Club Customers, Skinny Coffee Club does not endorse these views, nor should they be regarded as health claims or medical advice.

% results on the homepage of this website are based on the survey of 100 Skinny Coffee Club customers in October 2018. Results are achieved along-side utilisation of our free exercise, healthy eating and diet guide. If you would like access to this guide free of charge please contact us.

* Glucomannan is the only active ingredient that has been recognised by the European Food Safety Authority (EFSA) in relation to weight loss.

Copyright © 2024 Skinny Coffee Club™ Skinny Coffee Club Ltd, Company Number 10188586, 1 Meadlake Place, Thorpe Lea Road, Egham, TW20 8HE United Kingdom

* Glucomannan can contribute to weight loss when used with an energy restricted diet. This beneficial effect is obtained with a daily intake of 3g of Glucomannan in 3 doses of 1g each together with 1-2 glasses of water before meals and in the context of an energy-restricted diet. Make sure to follow with 1-2 glasses of water to ensure substance reaches the stomach. Do not consume the powder dry or with inadequate liquid as it may become a choking hazard. Results may vary from person to person. Please speak with a medical professional prior to starting any weight loss program. DISCLAIMER: These statements have not been evaluated by the Food and Drug Administration.